Birthday an opportunity to reflect
June 25, 2012
By Melissa Farr
SAN ANGELO, Texas — Birthdays are special dates to mark because they allow us the opportunity to celebrate life and ponder our purpose. We review our shortcomings and strengths, relive sorrows and joys, and consider our overall character. Isn’t it interesting how this affects us in the workplace?
Through many years of providing customer service through administrative support, I have encountered people of all personalities. I consider each individual someone who has been strategically placed in my path for a reason. It makes me evaluate my role on the job and if I am serving that person with a negative or positive influence. In celebrating a birthday this month, I look inward and ask myself if I am where I am supposed to be and doing what I should.
I like to believe I answer the phone with a friendly welcome to our center. Am I greeting our clients with a warm smile and extending my hand in friendship? There is one attribute I know I possess for sure, and it is that of being a great encourager. I remember participating in the cheerleader tryouts in high school and the disappointment in not being chosen. Believe it or not, I was quite the timid young lady back then, but I had the desire to cheer on those who were the major players in a game.
One of my previous supervisors used to say that I was “her greatest fan.” Not only was this a compliment to her, but it was significant to me. I thought she was great and I wanted the world to know! As this is my style, I would like to take this opportunity to tell you about a business in our community that is superb.
There is an office in town staffed with beautiful people. When I say “beautiful,” I literally mean they all appear physically aesthetic as a result of a servant’s heart and the kind demeanor in which they speak. Christian music breathes from the walls as the radio plays in the background. They work diligently to stay on schedule and treat you so it was worth the wait if running behind.
The owner of the business is a soft-spoken, kind, gentle man. He assists his patients with care while teaching his staff with composure. A quick scan of the room confirms I am in good hands. He is a Christian. He is a family man. He loves the job he performs. He even shares his personal cellphone number with those who may need him after the procedure. These things remind me that I am important to his business. I am worth his time and he is pleased to take care of me. What a gift it is for a business owner to make each customer feel as though he or she is the only one who exists!
As you celebrate life and your role in it, I encourage you to count your blessings in lieu of years. Trust me, it is much less depressing! Reflect upon yourself and the professional role you play within the business community. Compliment and cheer for others in a job well done. Add something special to your business that is a unique part of you. It may be that you choose to wrap your best promotional items or small products in a fun, colorful wrap to include with purchases. I, personally, purchased my own birthday cake and served my peers. After all, their friendship is a gift to me!
As a business owner, the most precious gift you have to share is time. Visit with those who enter your doors and really get to know them. Whatever it is you give to others, I can guarantee the real gift will be received by you.
“Business Tips” was written by Melissa Farr, office coordinator and certified administrative professional, of Angelo State University’s Small Business Development Center. For more information on the topic of this article or the services of the ASU SBDC, contact her at Melissa.Farr@angelo.edu.