Guest Services Representative
Receives and confirms room reservations by letter, telephone, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government-sponsored quarters. Calculates and posts charges to patrons’ accounts and balances totals with control records. Accepts payment, makes change, and presents departing guests with checkout statements. Prepares and safeguards cash receipts, prepares daily cashier’s report, daily activity report, and may prepare consolidated daily activity report. Maintains current checkout list. Maintains and sells sundry sales items to patrons. Maintains a professional appearance and demeanor at all times. Ensures required information is received from guest and entered into guest folio. Prints backup reports from property management system. Ensures housekeeping status of rooms is updated. Records and notifies appropriate person/organization of maintenance problems reported by guests.
Applicant must have experience in general clerical work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in handling multiple tasks and providing quality customer service. Experience must have demonstrated the ability to resolve common arithmetic problems and to make change when receiving payment from customers. Must be able to read, speak, and write English. Must be able to meet state and legal age requirements for sale of alcoholic beverages. Food handler certification required. Subject to a satisfactory completion of a National Agency Check with Inquiries (NACI).
Varies as needed.
HOW TO APPLY: Anyone interested in this position should apply online at http://www.nafjobs.org. Applicants claiming Veteran’s Preference will need to upload or fax a copy of their DD 214, MEMBER COPY 4; for Military Spouse Preference, applicants need to upload or fax a copy of their spouse’s orders assigning him/her to Goodfellow Air Force Base.