Telecounselor Position – Admissions Office
Angelo State University Office of Admissions
The ideal candidate is an individual who is self-motivated and is able to work efficiently in a busy environment. It is important this person is not easily distracted and can take the initiative to make quality phone calls while meeting shift quota. Candidates will follow a script but also is a ‘story teller’ of Angelo State University who can articulate on student life experiences.
Bi-lingual students are always needed, but this is not a requirement of the job.
The telecounselor is a part of the admissions team and helps recruit our next freshman and transfer class. Telecounselors reach out to prospective students to foster relationships and share information about: upcoming admissions events, campus tours, missing application materials, new student orientation sessions, and how they love being an ASU RAM! Telecounselors report directly to the Associate Director of Admissions and/or the Admissions Counselor(s) evening point person.
Telecounselors are responsible for, but not limited to the following:
- Make outbound calls to recruit prospective students from the point of inquiry to matriculation.
- Each night work toward making 25 or more completed calls or over 100 attempted calls with prospective students and writing thorough notes for the admissions counselors.
- Becoming very familiar with the Banner and/or BRM software to be as efficient and knowledgeable as possible when making calls.
- Follow up with any situations that may require additional information or help from an Admissions professional staff member.
- Seek to consistently expand knowledge of University academic and co-curricular programs to be able to counsel students within their area of interest and provide correct information regarding such areas.
- Complete all other assignments given by the Associate Director of Admissions or her designee.
Benefits of Position
- Assist with recruitment on incoming students to Angelo State University
- Obtain valuable communication skills
- Develop a professional skill set and demeanor
- Build resume
Monday – Thursday from 4:00 p.m. to 7:00 p.m.
Students must be available to work at least one full shift a week and are welcome to pick up additional full or half shirts as space allows.
*This position will begin in January 2014 and last throughout the spring semester with potential into the summer months.
For more information and/or to apply for this position, please contact Tara M. Hart at firstname.lastname@example.org