Certificate Programs
Effective Employee Supervisory Certificate Program
Since 1993, the Division of Continuing Studies has been helping individuals receive practical tips on how to become a more successful supervisor. The Effective Employee Supervisory Certificate Program is designed for people hoping to work as supervisors, newly-promoted supervisors who want to build good management habits, and experienced supervisors who would like to brush up on particular skills or develop a new way of thinking about their work.Each three-hour session is complete in itself and requires no prior knowledge. You may take any number of courses that meet your professional learning needs. In order to earn the Certificate in Effective Employee supervision, you must complete 36 hours of training. The certificate documents your exposure to state-of-the art supervisory techniques.
Courses in the certificate series may be taken in different semesters and/or years and combined to receive the Effective Employee Supervisory Certificate. To ensure interaction between you and instructors, enrollment is limited.
For additional information, call the Division of Continuing Studies, (325) 942-2339.
Effective Employee Supervisory Certificate Program
Session Inventory
The following list includes the titles of sessions that have been offered as a part of the Effective
Employee Supervisory Certificate Program since its inception in 1993. Sessions are offered on a
rotating basis, and new titles are added each semester.
Any of the following titles may be offered for businesses, industries, or organizations as an in-house training program.
- Achieving Excellent Customer Service: How Can my Department or Company Be a Service Leader?
- Active Listening: You May Hear, But Do You Really Listen?
- A Supervisory Look at Gender Differences
- An Introduction to Effective Leadership
- An Introduction to the Baldrige Criteria for Performance Excellence
- Assertiveness Skills
- Assertiveness Training: How Can I Be Assertive Without Appearing Aggressive?
- Assessing and Developing Your Team's Capabilities
- Behavioral Based Interviewing
- Benchmarking
- Budget Development from A to Z: What's the Bottom Line?
- Building Teamwork: How Can I Motivate My Employees to Think and Work as a Team?
- Business Environment and the Global Market
- Business Ethics: What Is It and How Do I Deal With It?
- Business Law: What Should I Know to Keep Myself Out of Trouble?
- Communication Skills for Supervisors: What Do My Employees Think I'm Saying?
- Conflict Resolution Skills
- Counseling Employees
- Creating a Positive Work Environment: What are the Keys to Employee and Customer Satisfaction?
- Creative Problem Solving in the Workplace: How Can I Use It to Manage Conflict?
- Critical Human Resource Issues for Supervisors: How Can I Avoid Legal Problems?
- Diversity and Conflict in the Workplace
- Drug Issues in the Workplace
- Effective Business Writing: How Can I Better Say What I Mean?
- Effective Communication Skills
- Effective Delegating and Decision Making: Do I Need to "Let Go"?
- Effective Listening
- Effective Time Management
- Employee Benefits Analysis
- Ethics in the Workplace
- Gender, Age, and Cultural Differences: How Can I Use Them to My Advantage?
- Goal Setting: How to Motive Yourself and Others Through Effective Goal Setting
- Goal Setting: Where Am I Headed and How Do I Get There?
- Hazard Communications
- High Performance Work Teams
- How Does a Supervisor Help Employees Deal with Personal Problems?
- How to Deal With Difficult Employee: Is There a Way to Survive?
- How to Find the Best Person for Your Organization
- How to Motivate Your Employees
- Humor in the Workplace
- Improving Employee Work Habits
- Interpersonal Skills for Supervisors: How Can I Turn Conflict Into Cooperation?
- Interviewing for Success
- Interviewing Techniques: Who's the Best Person for the Job?
- LeadershipBuilding Tool Box
- Managing for Excellence: How Can I Motivate My Employees to Be the Best?
- Managing Stress in the Workplace: How Can I Improve My Personal Performance?
- Marketing and Marketing Plans: What Are They and What Role Do They Play in My Business?
- Mental Hygiene: When Was the Last Time You Cleaned Your Cranium?
- Myers-Briggs Type Indicator: What Does My Personality Type Really Mean?
- Negotiating for Success: How Can I Help Both Side Win?
- Networking: How Do I Do It and How Can It Strength My Supervisory Skills?
- Non-Verbal Communications: How Does Technology Impact Communication?
- Non-Verbal Communication: What Do My Physical Appearance, Office Space, and Body Language Really Say?
- Organizational Leadership: The Artistry, Choice, and Soul of Managing
- Performance Appraisal: How Do I Conduct One and Stay Within the Letter of the Law?
- Personality and Group Dynamics
- Personality Types
- Personality Types: Appreciating Our Differences
- Proactive Problem Solving
- Problem Solving/Critical Thinking
- Professional Etiquette in the Business Environment
- Project Management
- Project Management: How to Meet Deadlines with Less Effort and Stress
- Purchasing: What Are the Rules of the Purchasing Game?
- Reading for Comprehension
- Roles of the Mentor and Coach
- Safety in the Workplace: What are My Responsibilities?
- Safeguard Your Workplace From Sexual Harassment
- Speak For Yourself: The Effective Presentation
- Strategic Planning and the Bottom Line
- Supervising and Managing in a Changing Work Environment
- Supervisory Success Through Personnel Assessment: How Does Individual Behavior Affect Our Organization?
- The American with Disabilities Act (ADA) and Beyond
- The Effective Business Meeting: How Can I Make Better Use of My Resources?
- The Multi-Ethnic Workplace: Valuing Diversity and Maximizing Your Staff's Potential
- The Role of the Supervisor: How Can I Get the Job Done? The Winning Look: What are the Rules for a Professional Image?
- Total Quality Management (TQM) Principles and Applications: How Can It Improve My Organization?
- Understanding Financial Statements for Non-Financial Managers: Are We Really Making Money?
- Unemployment Insurance in the State of Texas: What Do I Need to Know?
- Winning Telephone Techniques