Customer Service Standards
We pledge to you that we will:
- Greet you with a smile.
- Treat you with respect.
- Take time to listen to you.
- Take a geniune interest in you!
- Provide you not just the information you want, but also the information you need.
- Ask for your feedback and use it to improve our programs and services.
- Be knowledgeable and well trained
- Respond to your inquiries, problems or concerns promptly and identify any options or possible solutions available to you.
- Demonstrate excellent stewardship of our facilities by ensuring that they are clean, well maintained, and comfortable; and provide a physical environment conducive to learning.
- Remember that we are here to help you succeed!
Thank you for choosing living and learning on-campus!
Residential Programs Mission Statement
The mission of Residential Programs is to provide secure, comfortable, reasonably priced housing that supports the academic mission of the University by fostering opportunities for personal development, academic success and student engagement in a living-learning community.
Residential Programs Values Statement
To provide meaningful learning environments which challenge and support student, and which engage them in a process of active learning and critical reflection. We seek to inspire in students a sense of community, respect for self and others, interdepence and accountablity. That through both intentional and informal experiences, all community members may acheive an appreciation for diversity of thought and beliefs.