Customer Service Standards

We pledge to you that we will:

• Greet you with a smile.
• Treat you with respect.
• Take time to listen to you.
• Take a genuine interest in you.
• Provide not just the information you want, but also the information you need.
• Ask for your feedback and use it to improve our programs and services.
• Be knowledgeable and well-trained.
• Respond to your inquiries, problems or concerns promptly and identify any options or possible solutions available.
• Demonstrate excellent stewardship of our facilities by ensuring that they are clean, well-maintained and comfortable, and provide a physical environment conducive to learning.
• Remember that we are here to help you succeed!

Thank you for choosing living and learning on campus.