Skip Navigation

ASU OneCard

The Princeton Review 371 Best Colleges

Frequently Asked Questions

ASU One Card

Listed below are the questions we are most often asked. Please contact the OneCard Office if you do not find the information you need.

General Questions OneAccount Questions
What is the ASU OneCard? What is the ASU OneAccount
How do I get my ASU OneCard? How do I open a OneAccount?
Why do I need an ASU OeCard? What are the benefits of the ASU OneAccount?
What is the difference in all of the accounts? What are some common problems with the OneAccount?
How do I report a lost or stolen OneCard? Where can I use my ASU OneCard?
Who do I contact for more information? What fees are associated with the OneCard and the OneAccount?
How much does it cost to replace a lost or stolen card? How do I add money to my OneAccount?
What should I do if my ASU OneCard is wearing out/faded/broken? Why is my available balance different from my current balance?
How do I use my ASU OneCard on the Internet or over the phone? How do I reset my login and password to my OneAccount?
  Why is there a fee for using my PIN when I make a purchase?
Refund Questions How do I use my ASU OneCard at a restaurant or other merchant?
What are my refund options? How do I use my ASU OneCard at a store with PIN pad?
What does my refund status mean? What is a pending card transaction?
  How can my OneAccount be overdrawn?
Meal Plan/RamPoints Questions Why aren't my deposits available immediately?
What meal plans are available? Where do I add one? What should I do if I see purchases on my account that I did not make?
  How do I close my OneAccount?
RamBucks Questions  
What are RamBucks? ATM Questions
Where can I use RamBucks? How do I get money at an ATM with my ASU OneCard?
How do I make a deposit to my RamBucks account? Why are there daily limits on the amount of money I withdraw at an ATM?
How can I check the balance on my RamBucks account? Why is there a fee for some ATM withdrawals?
Can I withdraw cash from my RamBucks account? Where are the free ATMS located?
What happens if I don't use all of the RamBucks in my account?  
Can I pay for RamBucks on my bill for tuition? Identity Verification Questions
Where can I find a statement showing my RamBucks use? What are acceptable forms of identification?
  What forms of identification are not acceptable?
  What if my identification document expires tomorrow (or next month)?
  What will happen if I don't submit my information for verification?