Information Technology Service Delivery Metrics and Trends
The Mission of Information Technology is to provide reliable, secure, useful and easily accessible resources that empower our students, faculty and staff. This is accomplished by focusing on customer needs and delivering innovative, cost-effective solutions. IT gathers data from a variety of sources using surveys and customer feedback. This data is transformed into metrics that IT uses to help measure our performance and guide our strategic planning. A number of these metrics are illustrated in the discussion and graphs you can see below.
- Overview
- IT Services
Customer Satisfaction - Student Technology
Trends - Growth Trends
& New Initiatives - Customer Support
& Availability
IT Services Customer Satisfaction
The information gathered from our annual Customer Satisfaction Survey is used to focus resources on services that are most important to our students.
Student Technology Trends
Knowing our students technology habits and interests insures that we stay current with their needs and desires.
Growth Trends & New Initiatives
Future service initiatives are determined by reviewing customer survey results, current service utilization, by looking at industry trends, and by investigating what other universities are doing.
Customer Support & Availability
By evaluating service utilization and customer survey results, we plan capacity adjustments to allow for optimal availability and for the most efficient use of resources.
Student Technology Trends
Music Devices
Desktop vs. Laptop
Cell Phones
USB Jump Drives
Accessing the Internet from Personal Computers
Growth Trends & New Initiatives
More Information:
Customer Support & Availability
Help Desk Requests
Internet Bandwidth Capacity
Computers Maintained for Student Use
Internet Traffic