IT Services Customer Satisfaction Survey

44% of students owned their own computer

• 64% of students own or have access to a computer from off-campus
• 53% of students who have access to a computer use an Internet provider

Of the 63% of students who owned a personal computer, only 40% of their computer time was spent using e-mail and internet.

46% of students were very interested or extremely interested in having 24 hour lab access.

• Freshmen used the labs on average 5.36 times per week.
• Of the time all students spent in the labs, they utilized:
  • Word Processing: 32%
  • Internet: 25%
  • E-mail: 17%
  • Spreadsheet: 10%
  • Presentation Software: 7%
  • Other: 9%

• 79% of students owned a personal computer.
• 46% of students used the MCS lab between midnight and 7 a.m.
• 17% of students checked out a cart with computer and projector for classroom presentations.

• 30% of students chatted online in the labs.
  MSN was students favorite on-line chatting application.
• 70% of students used the MCS lab between midnight and 7:00
• 21% of students owned a PDA or planned to purchase a PDA within 6 months
• The top three desired services were:
  • Providing access to personal network drive space from home
  • Extending the hours of registration
  • Providing discounted software to students

• 22% of students used their ASU email address
• 14.7% of students owned a PDA device or planned to purchase one within the next six months

Software licensing option that students would use most if ASU Offered student licensing for personal use:

• Microsoft: 80%
• Corel: 8%
• Adobe: 11%
• Other: 1%

Of the 85% of students who owned a personal computer:

• 17% of them owned a laptop.
• 72% of students were "extremely interested" or "very interested" in the university providing Virus protection for students personal computers.
• 60% of students used ASU's dialup service

• 21.6% of students used wireless network access on campus
• 95.2% of students reported that they have been in a classroom where the teacher used a computer and projector
• 41.1% of students used color printing service in the labs

• 70% of students owned a laptop
• 50% owned a desktop (as you can see, some owned both.)
• 59.72% of students use their ASU e-mail account
• 45% of ASU students own a music device

87% of students that have taken a class using Blackboard described it as a positive experience.

• 95% of students own a cell phone
• 11% of students own a smart phone
• 38% of students use wireless on campus
• 32% of students were "interested" or "very interested" in taking a class where material was available via podcasting

• 82% of students claim Internet Explorer as their favorite browser
• 15% claim Firefox as their favorite browser

86% of students are aware of ASUAlert, the emergency notification system used to send messages via ASU e-mail, voice, and text messaging.

If ASUAlert were to be used for messages other than emergency type messages:

• 37% of students would like to receive general registration information
• 44% of students would like to receive bill payment reminders
• 30% of students would like to receive campus events information (sports, UCPC, student government)
• 37% of students want to receive only emergency type information
• 4% of students would like to receive other type of information such as cancellation of classes