Information Technology Infrastructure and Support Facts

• Network
  • Switched infrastructure
  • 5,000 nodes located in administrative and academic buildings
  • 2,000 nodes located in on campus resident halls
  • Redundant Internet connections providing a total of 135Mb of throughput
• Desktop Environment
  • 700 faculty/staff computers
  • Student Use Computers
    • General use computer labs
      • 300 student use computers in general use computer labs
      • 80 software applications
      • Personal drive space
      • 24-hour access to largest computer lab
    • Specialized classrooms
      • 400 student use machines in specialized classrooms
• Server Environment
  • Over 115 servers (physical and virtual combined)
  • Over 13 terabytes of disk storage
  • Microsoft, Linux, and Sun operating systems supported
• Application Support
  • Sungard HE Banner Systems: Student, Finance, Financial Aid, Human Resources, and Advancement
  • RamPort (Luminis) portal
  • Voyager (Ex Libris) library system
  • Blackboard Learning system
  • E-mail/Exchange system
  • File/print services
  • Web Services
• Telephone System
  • 750+ instruments
  • 500+ phone lines
• Technology Help Desk Statistics
  • Average of 284 help desk requests received each week
  • 30% of those calls are resolved by first level support
• Faculty Support
  • Over 200 faculty out of 289 faculty utilizing Blackboard (online classroom management system)
  • Approximately 515 courses using BlackBoard
• ASU Web Site Statistics
  • Average 6,000 visitors per day
  • Average 30,000 pages viewed per a day
• Information Technology Staffing
  • 46 full-time employees
  • 70 student assistants

Organizational Chart